I cannot say enough positive things about my recent experience touring Novel University Place. While the property itself is beautiful, what truly made it a five-star experience was the leasing professional, Jaela Moore.
From the moment I walked in, I was greeted with genuine warmth and professionalism. She wasn't just going through the motions; they were an engaged and knowledgeable guide. They listened carefully to what I was looking for and tailored the tour perfectly, pointing out features that matched my needs rather than just reciting a script.
Their knowledge of the property, the neighborhood, and the details of the lease was impeccable. No question was too small, and they answered everything with patience and clarity. What stood out the most was their obvious passion for creating a great community for residents. You could tell this wasn't just a job for her they truly care about making people feel at home.
This level of service is rare. Jaela made the entire process smooth, transparent, and even enjoyable. Because of this exceptional first impression. If you’re looking for a new home, start your search here and ask for Jaela Moore. Thank you again for an amazing experience.
~Rae Lancaster
I am moving to the Charlotte area, I had a great experience working with my leasing agent Keymarie Payne. He was knowledgeable, responsive, and genuinely cared about helping me find the right place. Every question I had was answered promptly, and he made the entire leasing process smooth and stress-free. His professionalism and friendly attitude really stood out. I would absolutely recommend Novel to anyone looking for a new home. The community and the agent were fantastic in making this a wonderful and easy experience.
~Daniel Whitfield
I do not live at the property, but I had an event at their clubhouse. Lex and her staff were professional and friendly from the start. During our initial walk through, they answered all our questions. At the day of the event, they were accommodating - from putting fresh hand towels in the bathroom to posting "private event" signs throughout the walkways. The venue was absolutely gorgeous - by far one of the best clubhouses in the area. Parking was not super close- but manageable and near. Our vendors were able to locate and offload onto the property with ease. Overall, this was a great experience and I would recommend people to host intimate events here.
~Nia Williams
I recently visited Novel University Place with a friend who was apartment hunting, and we were both blown away by how amazing Billy was! From the moment we walked in, he made us feel welcome and comfortable. His customer service was top-tier and you could tell he genuinely cared about helping people find the right home. Billy’s professionalism, charm, and knowledge of the property were unmatched. He answered every question with patience and gave us such a great tour that my friend ended up finding the perfect apartment that same day! If you’re looking for someone who goes above and beyond, ask for Billy because he’s the best in the business!
~Kiara Wilson
